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Troubleshooting

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Before deciding whether to have your device repaired, first check to see if you can correct the problem yourself. Here are some common problems that are easily solved.

Troubleshooting Tips

Batteries
If your product is not powering up or losing power quickly try this:
  • Make sure you have the proper battery type for your device and have it is installed correctly.
  • See if your product came with a proprietary battery from the manufacturer. If it did, it may only work with this battery. 
  • Ensure that your proprietary battery was installed correctly. Check the owner’s manual for proper installation instructions.
  • Check the battery charger you used. Was it designed for your battery? If not, try charging it again using the correct charger. 
  • Make sure your battery is fully charged. Some batteries can be damaged if the charging process is interrupted early.
  • Clean the device’s battery contacts with a soft cloth. 
If you will not be using your product for awhile, be sure to take the batteries out. Leaving batteries inside your device can cause severe damage.

Memory Cards
There are several things that can cause a memory card to malfunction. It could be because:
  • You used your memory card in multiple cameras. If so, this could have caused a malfunction.
  • The memory card might not be clean. If you see a smudge, gently rub it with a clean, dry cloth.
  • There might be a problem with a particular photo. Use the card reader on your computer to determine if this is the case.
  • You might have formatted your memory card incorrectly. Try re-formatting the card using these instructions:
    • Insert the memory card into a card reader, either external or internal
    • Open My Computer
    • Locate the removable disk icon in the Devices With Removable Storage section of My Computer
    • Using the mouse, perform a single right click over the Removable Disk icon and select Format from the pop up menu
    • When the Format Removable Disk box opens be sure to change File System to Fat
    • Click on Start to begin the format process
    • A Windows Warning Message will pop up stating, “Warning: Formatting will erase all data on this disk. To format the disk click ok. To quit, click cancel.” Click Ok to format the memory card
    • DO NOT FORMAT YOUR COMPUTER’S HARD DISK DRIVE, typically drive C:/
    • A pop up box will be displayed once the memory card was successfully formatted stating Format Complete
    • Click Ok to finish the process
    • Close Format window
    • Your memory card is now formatted
  • To determine whether the problem is with your memory card or your camera, try placing the card into another card reader. If the card works in the reader, you probably have a problem with your camera.

Lenses
Most lens problems are caused by compatibility issues with the camera or not adjusting the settings on your camera for the new lens. If you have checked these and your photos are still blurry, you might be experiencing camera shake. This problem can be corrected by using a tripod.

If you have not been able to solve your problem using these troubleshooting tips, use the diagnostic tool to try and determine the cause or call us at 866.488.8227, and we would be happy to assist you.
 
Repairs done right or they are free