Support
At United Camera, we believe in providing our customers with the best repair experience possible which is why we offer:
- The Fixed Right Or It’s Free Guarantee which ensures that if you receive your device and the problem has not been corrected we will refund the cost, send UPS to pick up your unit, repair it at no cost and ship it back to you for free.
- The United Camera Warranty which guarantees repairs on conventional cameras and lenses for six months, and for 90 days on all other products.
- Simple shipping instructions you can use to mail us your device. Or, we can send you a special protective package (link to special protective package portion of Shipping Instructions secondary page in Support section) to use so you can be assured that your device will arrive safely
- Answers to questions you might have such as is the repair cost quote guaranteed, whether to repair or replace your device or how long it will take to repair?
- Order status information so you can see where your device is in the repair process.
- U.S. Based Customer Support and Online Chat assistance from our expert technicians. They can assist you in determining what the problem is, answer questions about the repair cost quote, guide you in deciding whether to repair or replace your device or explain the repair process. Whatever your question, we would be happy to assist you. Call us at 866.488.8227.