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Your job success is tied to having your camera operating at its maximum capability. When it is not working properly, you need the problem solved quickly and by the experts who can repair high end equipment. You can count on United Camera.


U.S. Based Call Center Support and Online Chat

As a professional you want to talk with the repair expert yourself. United Camera
has a dedicated phone line, 888.444.DSLR, and email address, pro@unitedcamera.com,
devoted just to answering your questions. We can help you try and solve the problem. If
your unit does need repair we can check whether it is still under warranty. If it is,
we will make sure that it is repaired at no cost to you.

Repairs
By having some of the best technicians in the business and the latest equipment, United
Camera is able to repair cameras quickly and affordably. You can rest assured that
we love cameras as much as you do and we will take care of your camera exactly like
you would.

We make getting your camera and accessories repaired as easy as possible. If you would
like, we can send materials and labels directly to you. If your company needs a working
unit in a hurry, we can develop a hot swaps spares program. With this program, we
can keep an inventory of the units you use most. If one breaks, we can send you out
a replacement immediately after you call. We will repair the broken unit and put it back
in your inventory.

Drop Off, Mail In or Three Way Ship

For customers in the Chicago area, you can drop your device off
at our Bensenville Service Center located at:

Tower Lane Business Park
1062 Tower Lane
Bensenville, Illinois 60106
Customer Lobby Hours: Monday – Friday 8am to 5pm

If you are mailing your device, you can send the package to us using these shipping
instructions (link to Shipping Instructions secondary page in Support section). Or, if you
would prefer, we can send you a special protective package to ensure that your
device will arrive safely. It includes the shipping instructions and a return mailing label.
You will be given the option to order the special protective package at the completion of your
repair order.

Order Status
You can track exactly where your device is by clicking on order status (link to order status at the top of this page). You can
find out when your unit arrived, where it is in the repair process and when it will be returned.

Disposal
We understand that it might not make economical sense to repair your device and so you would like to dispose of it. Give us a call at 866.488.8227 or email us at recycle@unitedcamera.com and tell us the make, model and condition of your device along with your name and shipping address. If approved, we will send you a prepaid disposal kit so you can send the device to us. We care about the environment too which is why we do not want old electronics to go into landfills. United Camera works with many charitable organizations that need gently used and refurbished devices such as the American Red Cross and local schools. Or, if some parts cannot be salvaged, we will send them to a special recycler who will dispose of them while adhering to all the governmental regulations.



 
Repairs done right or they are free