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In addition to repairing devices for individual customers, United Camera provides service and support for business customers. And, because we provide a better repair experience, United Camera is the company many manufacturers, third party warranty providers, retailers, professional photographers, commercial businesses, governmental agencies and liquidators use.
We understand that businesses have different needs when it comes to servicing their customers, repairing products and disposing of devices which is why we offer a full range of options.
U.S. Based Call Center Support
Our highly trained technical support staff can help your customers solve problems
associated with their products. Because many problems can easily be solved with
our assistance, your customers are pleased and you save money on unnecessary
If your customer’s product does require repair, let us handle it for you. The United
Camera team can provide a seamless repair process.
For customers in the Chicago area, you can drop your products off at our Bensenville
Three Way Shipping
To provide a hassle free repair experience, we can send shipping materials and
labels directly to your customer.
Advance Unit Replacement
Looking to maximize customer satisfaction? Instead of waiting for their broken unit to
be repaired, United Camera can send your customer a replacement unit.
Hot Swaps Spares Program
Being on the road without a working camera may not be an option. For these customers,
we can keep an inventory of desired products on hand so they can be shipped out at
a moment’s notice. We will even arrange to pick up the broken unit, refurbish it and
place it back in your spares inventory.
We are committed to providing current repair information to our customers. This is
why we offer dedicated web portals which you can access to check the status of
your repairs. These portals can be viewed by you only or by your customers.
Systems Integration Ability
Our large customers really appreciate our ability to conform to their systems because
it makes the whole process so much easier. By linking to your systems, we can
better understand and service all of your customers needs, give you the current
status on outstanding issues and repairs, and give you an update on your parts inventory.
We can clean, repair and grade large quantities of products. Our goal is to create
as many whole units as possible utilizing all of the working parts. We will rebox
the products making sure they meet the factory specifications. We do this quickly
and efficiently so that you can maximize your yield.
For clients with special needs, we can create a kit with items such as specific
camera models, instructions and accessories for your customers or employees.
When your product is beyond economical repair, United Camera will dispose of it
properly, complying with all of the state and federal regulations.
Call our sales team at 630.496.8003 to discuss the program that is right for your business.
Manufacturers and Third Party Warranty Providers
Manufacturers and warranty providers both have honored United Camera for their outstanding work. Kodak has given United Camera a record nine Customer Service Satisfaction Awards. The warranty provider, Assurant Solutions, gave United Camera their Vendor of the Year award saying,
“United Camera has been a valuable partner, setting
a new standard for speed and quality of repairs and providing exceptional service for our customers.”
Upholding your reputation is our number one priority when dealing with your customers. This
is why our renowned technical support staff works hard to solve customer problems quickly and
easily. Because we solve many problems over the phone, we can increase customer
satisfaction and save you money on unnecessary repairs.
If your customer’s product does need repair, we can validate the warranty and ensure that the
terms and conditions of the warranty are being met. If a repair is warranted, we will work with
your customer to make sure their repair process proceeds smoothly.
We have several different options:
- Depot Repair – We carefully explain the process to your customers and tell them what materials and equipment need to be sent in.
- Three Way Shipping – For an even easier repair experience, we can send materials and labels directly to your customer.
- Advanced Unit Replacement – For customers in a hurry, we can ship out a replacement product. We can refurbish their old unit and place it back into your inventory. Because of our large facility and tracking programs, we are able to store thousands of your products and ship them out at a moment’s notice.
Systems Integration Ability
Our large customers really appreciate our ability to conform to their systems because it
reduces the inefficiency of paper and email communications and minimizes mistakes. By
linking to your systems, we can better understand and service all of your customer needs,
give you the current status on outstanding issues and repairs, and give you an update on
your parts inventory.
We realize that your customers want to know the status of their repairs which is why we
can give them an internet portal to check on up-to-the-minute news.
Refurbish, Recycle or Dispose
United Camera has the ability to perform bulk product refurbishing. If there are units that
cannot be refurbished we will stockpile the usable parts for your future use. We can
properly dispose of products and parts that are beyond economical repair.
Call us at 630.496.8003 and see how we can assist you.
Dealers and Retailers
We know that your reputation is everything which is why we provide you with up-to-the-minute status information on your repairs and why we guarantee the quality of our work. We are happy to support your business in any way you need.
At United Camera we are able to answer customer calls using your brand name. Often
we can solve problems over the phone, saving you unnecessary repair expenses
and ensuring customer satisfaction.
We offer a discounted repair price structure for your volume repair business. United Camera
makes repairs easy and transparent to your customer. Send us your repairs and we will return
them in boxes using your branded materials or we can use United Camera materials.
Your customers want to know the status of their repairs. To find out this information,
we give you an internet portal. You can quickly and easily obtain the repair
status and pass it along to your customers or we can allow your customers
direct access to the internet portal.
Recycle or Dispose
If a product is beyond economical repair, we can harvest the salvageable parts
and keep them in your inventory. If the entire unit is unusable, we can dispose of
it for you.
For businesses that do not want to deal with the repair process, you can refer your
customers directly to United Camera. Call us at 630.496.8003 and we will develop
a custom referral program for you.
Commercial Businesses, Governmental Agencies and Schools
When your camera equipment is broken it interferes with your employees’ ability to do their jobs. This is why we repair your devices quickly and affordably. In addition, we can offer you many specialized services.
- Here are some examples of programs we have done in the past:Organizations such as police departments, insurance claim adjustors and real estate professionals often ask us to manage their camera inventory because they don’t have the space or desire to manage the equipment. At United Camera, we can store your inventory and track who has it while making sure that the equipment is in top working order.
- Schools and media centers use cameras and projector equipment regularly. We keep track of their inventory, routinely clean and maintain the products, and keep spare parts available.
- Bringing cell phones with camera capabilities into secure facilities can be a problem. At United Camera we can remove the camera function from any iPhone and return it to your employees.
Call us at 630.496.8003 and we can discuss a program that is right for you.
Cost, speed and quality of repairs are essential to ensuring the maximum yield from your product investment. United Camera will make sure your inventory is turned around quickly and at the lowest possible cost. Our sales team is available at 630.496.8003 to assist you.
Refurbish, Recycle and Dispose
We can clean, assess and grade
large quantities of products. After careful analysis,
our goal will be to create as many whole units as possible utilizing all of the working parts.
We will rebox
these products so they meet the original factory specifications. If desired,
we can even rekit
the items to meet specific customer needs. We will do this quickly
and efficiently so that you can maximize your yield.
Meeting all of the federal and state regulations, we will dispose
of the items that are
not economically feasible to repair.