| Criteria |
United Camera |
Other Repair Companies |
| Do they have parts to repair your device in onsite inventory? |
Yes |
|
| Do they offer the Fixed Right or its Free Guarantee? |
Yes |
|
| Do they do both 'in warranty' and 'out of warranty' work? |
Yes |
|
| Does the company have the proper test equipment to bring your device back to factory specifications? |
Yes |
|
| Are the technicians experts in repairing your specific product? |
Yes |
|
| Is their Better Business Bureau rating high? |
Yes |
|
| Will the give you a repair estimate upfront? |
Yes |
|
| Have they repaired millions of devices? |
Yes |
|
| Can they repair many units within 48 hours? |
Yes |
|
| Can they repair the very difficult problems? |
Yes |
|
| Do they have U.S. based call center support and online chat capabilities? |
Yes |
|
| Can you monitor your repair online? |
Yes |
|
| Has the company received the international ISO 9001:2008 Certification? |
Yes |
|
| Is the company trusted by the manufacturer to repair your device? |
Yes |
|
| Has the company been given awards for repair quality and customer service? |
Yes |
|
| Has the company been in business for over 40 years? |
Yes |
|
| Can they provided specialized packaging designed for safe transport? |
Yes |
|